“Creating a Future With Thinking”
When a team of innovators, creators, helpers and thinkers come together special things can happen. Kugoo is an e-scooters brand but to be frank with you, we're much more than that. When we created Kugoo we had a vision of helping the world. We wanted to be an inspiration for change in the community, environment and just be an active instrument of dynamism in peoples lives. We're thinkers, believers and most importantly futurists. We think ahead, beyond day to day trends, fads or what's hot and what's not today. We think about how we can sustain a long-term future through precision, patients and true user focused design. We think about how we can make people's lives more convenient, simpler and comfortable for the long-term and how we want our community to be a part of that, together. We want that when people, you, think of Kugoo, you think of a community of like-minded futurists that are actively trying to make the world a better place, simply.
We create e-scooters to put it simply
The e-scooters you see today are a result of years of engineering, design and conceptualization principles that form the foundation of all of Kugoo's innovation principles.
We create with 3 principles in mind:
1. Futuristic for the future
2. Together with community in mind
3. User Focused Design
When we talk about being for the future, we mean creating things that make peoples lives simpler for the long-term. We like convenience, getting people from point A to B in a comfortable, cool and secure matter with out all the complicated nonsense in between.
When talking about togetherness and community, we talk about how we take climate change and the environment seriously and thinking about we we can reduce our carbon foot print one roll at a time.
User focused design to us means creating with you in mind. This means thinking about what are friends and families biggest paint points are and trying to solve it. This is so critical to everything we do at Kugoo, things need to be kept simple, extremely user friendly, and designed with precision detailing.
Kugoo is a brand that values transparency and building good relationships with our valued customers. As a result of this we employ a no questions asked warranty policy for all our American customers. If for any reason your Kugoo products are damaged, malfunctioning or have any issues, Kugoo will take full responsibility of your product for up to 2-Years after the purchase date on most items.
OUR COMMITMENT TO YOU:
All Kugoo customers qualify for full access to our no questions asked warranty immediately after purchase. If you ever have any inquiry's regarding whether or not your product is still under warranty just email us at firstname.lastname@example.org and inquire about your warranty status. We will ask for for:
- Your Full name
- Your Address
- Your Order Number
TO RECEIVE WARRANTY SERVICE, PLEASE:
- Contact our Customer Service department at email@example.com and advise them of the nature of the issue. Customer Service will provide you with information as to how to proceed.
- Please remember, product returned for warranty claims must be accompanied by the original order number as well as written details regarding the nature of the problem, the location of the product, etc.
- If your product is returned, please retain a copy of the shipping information for your records.